Return Policy


We at Dr. Shahani’s® Probiotics hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at are covered by our 30-day unconditional money-back guarantee. Customer service representatives are available via our toll free phone number (877) 377-4242 Monday thru Friday 9:00 AM to 5:00 PM Pacific standard time or by using our email form. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund of the product cost. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container and in resalable condition for refund. You are covered by this unconditional money back guarantee for a full 60 days from your date of purchase. Please email or call our Customer Service Department within 30 days of the shipment date to receive return instructions. We cannot guarantee a refund on products returned without contacting us first.

Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods, so we can file a claim with the shipper.

Goods purchased from the Site can be returned unopened within sixty (30) days of the date of purchase.